Can a single intercom serve multiple tenants in a building?

Yes. Multi-tenant intercoms (sometimes called digital directories) display a searchable tenant list at the front entrance. Visitors find the right occupant, ring through, and the occupant can answer from their handset, app, or an in-tenancy monitor and release the door. We commission the directory with your tenant list and update it as tenants change.

Will the intercom ring through to a mobile phone?

Modern IP intercoms (Aiphone IX, Comelit ViP, Doorbird) support mobile apps. When someone presses the door station, designated phones ring with two-way audio and live video. Useful for sites where reception is not always at the desk, or for after-hours buzz-in.

Does an intercom have to integrate with access control?

Not necessarily, but the integrated configuration is significantly more capable. Without integration, the intercom buzzes someone in and that's where the system's role ends. With integration, the same swipe-or-call event flows into the access platform: door release, audit log, optional camera bookmark, optional temporary visitor credential. We typically recommend integration for any commercial-grade install.

Are emergency intercoms in lifts a separate system?

Lift-car emergency intercoms are subject to AS 1735.12 and are usually installed by the lift contractor, not the security installer. We do install accessible-toilet help points (AS 1428.1) and DDA-compliant emergency call stations as part of broader commercial intercom projects.

Solution

Talk to anyone at the door, from anywhere.

Intercoms decide who gets through your front door. We design and install commercial intercom systems that handle reception buzz-in during business hours, after-hours visitor verification, multi-tenant strata directories, gate and loading-dock entry, and emergency lift-car comms. Aiphone, Comelit, BPT, and Doorbird platforms, integrated cleanly with your access control so the swipe and the conversation happen on one system.

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Ktronics technician commissioning a wall-mounted intercom and access control panel at a Sydney commercial site

Capabilities

What it covers.

Audio and video intercoms

High-resolution video door stations with two-way audio. Reception sees exactly who they are buzzing in before the door unlocks.
IP and mobile-app capable

Modern IP intercoms ring through to a mobile app or desk handset. Reception can answer the door from a meeting room, the warehouse, or off-site.
Multi-tenant directories

Strata, mixed-use, and multi-tenant commercial buildings. Searchable resident or tenant lists, individual unit calling, optional concierge override.
Gate and dock intercoms

Vehicle entry intercoms for warehouses, distribution centres, and gated industrial sites. Long-range audio, weatherproofed for Australian conditions.
Emergency intercoms

Lift car emergency comms, accessible toilet help points, and DDA-compliant call stations. Compliant with AS 1735 (lifts) and AS 1428 (accessible facilities).
Integrated with access control

Door release, credential lookup, and visitor day-pass issue can all happen at the intercom. One workflow, one platform, one audit trail.

How it works

From first walk to ongoing service.

Same process every time. Same techs every step. No surprises in the quote, no surprises on install day.

Stage 01

Site walk

We walk every entry point: front door, gates, loading dock, lifts. We map the after-hours flow and the multi-tenant requirements.

Stage 02

System design

Door stations, indoor monitors or app endpoints, network design, and integration with your access control specified to your site.

Stage 03

Install and configure

Door stations mounted, cabling run cleanly, indoor handsets or apps configured, calling logic tested with your team.

Stage 04

Tune and handover

Audio levels balanced for ambient noise, camera angles confirmed, after-hours rules tested. Reception trained on the workflow.

Common questions

Frequently asked.

Can a single intercom serve multiple tenants in a building?

Yes. Multi-tenant intercoms (sometimes called digital directories) display a searchable tenant list at the front entrance. Visitors find the right occupant, ring through, and the occupant can answer from their handset, app, or an in-tenancy monitor and release the door. We commission the directory with your tenant list and update it as tenants change.
Will the intercom ring through to a mobile phone?

Modern IP intercoms (Aiphone IX, Comelit ViP, Doorbird) support mobile apps. When someone presses the door station, designated phones ring with two-way audio and live video. Useful for sites where reception is not always at the desk, or for after-hours buzz-in.
Does an intercom have to integrate with access control?

Not necessarily, but the integrated configuration is significantly more capable. Without integration, the intercom buzzes someone in and that's where the system's role ends. With integration, the same swipe-or-call event flows into the access platform: door release, audit log, optional camera bookmark, optional temporary visitor credential. We typically recommend integration for any commercial-grade install.
Are emergency intercoms in lifts a separate system?

Lift-car emergency intercoms are subject to AS 1735.12 and are usually installed by the lift contractor, not the security installer. We do install accessible-toilet help points (AS 1428.1) and DDA-compliant emergency call stations as part of broader commercial intercom projects.